Careers

Help us define the future of the workplace. Join The Working Capitol team and experience life as a member of a fast-moving, fast-growing startup that puts employee well-being at the core of its values.
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Business Development Manager

As Business Development Manager you are responsible for proactively generating and developing new business for the company in accordance with our marketing and growth plans, as well as managing relationships with key members, tenants & partners.

Your focus will be on acquiring and selling our products and services across TWC sites to key accounts in the enterprise (corporate) sector, as well as to identify, sign and manage new key anchor members and lifestyle (F&B and retail) tenants for upcoming TWC sites.

Responsibilities

Your main responsibilities will include:

Business Development

  • Lead generation and prospecting of enterprise members and lifestyle tenants, aimed at local and international companies.
  • Fostering and building relationships with commercial property agents, 3rd party contacts and partners will be key to building a network and generating new business.
  • Working with other teams within TWC to create a wholistic experience for enterprise members and lifestyle tenants, and being attuned to their impact on the community and opportunities to contribute and collaborate.

Sales Performance

  • Generating a high positive impact to the business’ occupancy and profitability by achieving a high sales conversion on all products.
  • Meeting or exceeding TWC’s sales goals and metrics such as deal volumes, revenue targets, price and margin.
  • Supported by TWC’s sales and marketing tools, conducting excellent tours, creating customized business solutions through consultative selling and service.
  • Actively reporting sales activity and performance on a daily, weekly and monthly basis.
  • Ensuring excellent communication with the site teams to carry through a great customer experience from the delivery of the sale to becoming a member.

Relationship Management

  • Managing the account and nurturing relationships of key anchor members, enterprise accounts and lifestyle tenants.
  • Working closely with site specific teams to create a great sense of collaboration and co-operation to deliver the best customer experience to our members.

Marketing

  • Working closely with the marketing team to understand TWC’s brand positioning and be an ambassador for the organization.
  • Keeping abreast of local market trends, to map out your sales strategy and approach.
Requirements

We are looking for someone with a minimum of 7 years experience in hospitality, memberships, enterprise sales and business development. You will need to:

  • Have proven sales success through direct sales in a fast paced B2B sales environment
  • Be able to identify customer needs, create value through customised sales solutions, negotiate pricing, handle objections and close deals.
  • Possess outstanding commercial acumen with an excellent customer service attitude
  • Be self-motivated and driven to generate leads
  • Have knowledge of the local market / client database relevant to our industry
  • Have professional communication and presentation skills with the ability to network at senior levels & build strong business relationships
  • Have an entrepreneurial spirit and be passionate about connecting people
  • Be able to quickly respond to changing demands, processes and information
  • Be social and passionate, with a hands-on personality and approach
  • Be performance driven to achieve sales and growth goals
  • Be experienced in working with a range of clients from Startups to SME’s and MNC’s
  • Be experienced in managing strategic relationships with partners & stakeholders
  • Have an excellent standard of written and spoken English

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Business Development Manager

Community Associate

As Community Associate you are responsible for supporting TWC’s community of members, partners and clients through the day to day management, operations and commercial success of your TWC site. People are the heart and soul of our space and services. Together with your team you will create and deliver the experiences, programmes and services that serve and connect our members and community. You will be a catalyst to creating a vibrant and enjoyable work environment, as well as bring people, ideas and businesses together in the space.

Responsibilities

As TWC’s Community Associate you will be essential in the brand’s first impression and integral to members’ and guests’ experience within our space. Your primary responsibilities will include:

Member Liaison

  • Being the point of contact for all existing and prospective members
  • Assisting to their queries with a high standard of customer service, representative of the TWC brand.

Community Connector

  • Build, foster and support a cohesive and collaborative community of members, being aware of their needs to facilitate new connections and business opportunities
  • Run initiatives to encourage the sharing of professional knowledge and resources, and be the bridge between the larger ecosystem and our community, staying relevant and innovative
  • Focus on meeting customer satisfaction goals and maintain and develop existing customer relationships.

New Member Acquisition & Growth

  • Achieve 100% occupancy of your TWC site by proactively driving new membership sales, growth and retention
  • Provide tours to prospects and maximize revenue opportunities across TWC products and services.

Operations Ninja

  • Supporting the General Manager in all operational tasks you will be responsible for day to day operations and delivering great customer service experiences
  • Work with the Facilities and IT Team to set and provide excellent operating procedures, company standards and service execution to meet member needs and business goals
  • Identify opportunities to optimize space operations and manage your sites facilities, vendors and operational costs, ensuring that TWC’s interior design guidelines are adhered to.

Experience Manager

  • Ensuring the TWC experience is reflected in every interactive touchpoint.

Events Support & Cheerleader

  • Work closely with the events team to understand the events being executed in your space, build relationships with clients and recognise opportunities to engage them in the community
  • With your team, support in events roll-out and communications to the community
  • Run programmes that bring the community together and support members’ requests and initiatives for events.
Requirements

We are looking for someone with at least 2 years experience in the hospitality industry, membership club, events or related industries. You will also need to:

  • Have an excellent customer service experience
  • Have an entrepreneurial spirit and be passionate about connecting people, with excellent interpersonal skill
  • Be social and passionate, with a hands-on personality and approach
  • Be performance driven to achieve goals
  • Interest in the startup ecosystem
  • Understanding and and experience working in a team environment
  • Proficient in computer and software skills
  • Have an excellent standard of written and spoken English

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Community Associate.

Community Manager

As Community Manager you are responsible for supporting TWC’s community of members, partners and clients through the day to day management, operations and commercial success of your TWC site. People are the heart and soul of our space and services. Together with your team you will lead to create and deliver the experiences, programmes and services that serve and connect our members and community. You will be a catalyst to creating a vibrant and enjoyable work environment, as well as bring people, ideas and businesses together in the space.

responsibilities

As Community Manager you are the right hand to the site General Manager, team leader to the Community Associates and driver of growth and community for your TWC site. Your primary responsibilities will include:

Member Liaison

  • Being the point of contact for all existing and prospective members
  • Assisting to their queries with a high standard of customer service, representative of the TWC brand.

Community Connector

  • Buildfoster and support a cohesive and collaborative community of members, being aware of their needs to facilitate new connections and business opportunities
  • Run initiatives to encourage the sharing of professional knowledge and resources, and be the bridge between the larger ecosystem and our community, staying relevant and innovative
  • Focus on meeting customer satisfaction goals and maintain and develop existing customer relationships.

New Member Acquisition & Growth

  • Achieve 100% occupancy of your TWC site by proactively driving new membership sales, growth and retention
  • Provide tours to prospective members and maximize revenue opportunities across TWC products and services.

Operations Ninja

  • Supporting the General Manager in all operational tasks you will be responsible for day to day operations and delivering great customer service experiences
  • Work with the Facilities and IT Team to set and provide excellent operating procedures, company standards and service execution to meet member needs and business goals
  • Identify opportunities to optimize space operations and manage your sites facilities, vendors and operational costs, ensuring that TWC’s interior design guidelines are adhered to.

Experience Manager

  • Ensuring the TWC experience is reflected in every interactive touchpoint.

Events Support & Cheerleader

  • Work closely with the events team to understand the events being executed in your space, build relationships with clients and recognise opportunities to engage them in the community
  • With your team, support in events roll-out and communications to the community
  • Run programmes that bring the community together and support members’ requests and initiatives for events.

Marketing

  • Support the marketing team in creating content and engaging with TWC’s community.

Team Leader & Mentor

  • Inspire and lead a high performing team that can grow with the business
  • Lead by example to create a strong culture and attitude of community and excellent customer service throughout the team
  • Build an enjoyable and productive workplace for your team and members.
Requirements

We are looking for someone with a minimum of 3-4 years experience in the hospitality industry, membership club, events or related industries. You will need to:

  • Have an excellent customer service / community management experience
  • Have an entrepreneurial spirit and be passionate about connecting people, with excellent interpersonal skill
  • Be social and passionate, with a hands-on personality and approach
  • Be performance driven to achieve sales, retention and growth goals
  • Have experience in managing revenue and cost in a business
  • Have a proven track record in achieving operational excellence, with an eye for detail
  • Be experienced in working with a range of clients from Startups to SME’s and MNC’s
  • Be experienced in managing strategic relationships with partners & third party vendors
  • Enjoy being a mentor, building, training and leading a team of 1-2 or more people
  • Have an excellent standard of written and spoken English

To apply, please send your resume and cover letter to  [email protected] with the subject: Application for Community Manager.

F&B Experience Lead

As F&B Experience Lead you will be responsible for all food related touchpoints within the business, servicing our members and clients with curated and quality options.

You will also be in charge of developing relationships with F&B operators – identifying, signing and managing potential partners for upcoming TWC sites.

Responsibilities

Your main responsibilities will include:

Development and management of in-house food & beverage offerings

  • Develop an in-house food & beverage programme for our members and clients, working across touch points from pantry, to events to pop-up experiences and beyond
  • Collaborate with internal teams and business stakeholders to understand their needs and requirements
  • Identify and work with partners who can contribute to the programme
  • Manage relationships with vendors, suppliers and caterers
  • Day to day management of F&B operations alongside operations and facilities teams
  • Develop a budget and identify alternate revenue streams for the business

Building a network of operators and generating new business

  • Lead generation and prospecting of potential F&B partners and tenants for TWC sites
  • Manage the relationship with F&B partners to deliver a seamless and wholistic experience of our brand and offerings
  • Work closely with and manage relationships with the site specific teams to create a great sense of collaboration and co-operation to deliver the best customer experience to our members
  • Keep abreast of local market trends and F&B offerings
Requirements

We are looking for someone with a minimum of 5 years experience in the food & beverage industry. He/she will need to:

  • Be up to date with food & beverage trends in the local and regional context
  • Be customer-service oriented
  • Have proven sales success, being self-motivated and driven to generate leads
  • Have professional communication and presentation skills with the ability to network at senior levels & build strong business relationships
  • Have an entrepreneurial spirit and be passionate about connecting people
  • Be social and passionate, with a hands-on personality and approach
  • Be experienced in managing strategic relationships with partners & stakeholders
  • Have an excellent standard of written and spoken English

To apply, please send your resume and cover letter to [email protected] with the subject: Application for F&B Experience Lead

General Manager

As General Manager you are responsible for supporting TWC’s community of members, partners and clients through the day to day management, operations and commercial success of your TWC site. People are the heart and soul of our space and services. Together with your team you will lead to create and deliver the experiences, programmes and services that serve and connect our members and community. You will be a catalyst to creating a vibrant and enjoyable work environment, as well as bring people, ideas and businesses together in the space.

We are growing our network and looking for General Managers for multiple sites within Singapore.

Responsibilities

As General Manager you are the key leader and driver of growth and community for your TWC site. Your primary responsibilities will include:

Community Connector

  • Build, foster and support a cohesive and collaborative community of members, being aware of their needs to facilitate new connections and business opportunities
  • Run initiatives to encourage the sharing of professional knowledge and resources, and be the bridge between the larger ecosystem and our community, staying relevant and innovative
  • Focus on meeting customer satisfaction goals and maintain and develop existing customer relationships.

New Member Acquisition & Growth

  • Achieve 100% occupancy of your TWC site by proactively driving new membership sales, growth and retention
  • Maximize revenue opportunities across TWC products and services
  • Provide tours to prospective members and promote TWC at events and in your network
  • Organise and conduct regular presentations to local companies, associations and potential local business partners to drive new enquiries
  • Create and provide weekly and monthly sales performance reports and understand, own and optimize your site’s P&L, through revenue and cost management.

Operations Ninja

  • Be responsible for day to day operations and delivering great customer service experiences
  • Work with the Community and Facilities Team to set and provide excellent operating procedures, company standards and service execution to meet member needs and business goals
  • Identify opportunities to optimize space operations and manage your sites facilities, vendors and operational costs, ensuring that TWC’s interior design guidelines are adhered to.

Events Support & Cheerleader

  • Work closely with the events team to understand the events being executed in your space, build relationships with clients and recognise opportunities to engage them in the community
  • With your team, support in events roll-out and communications to the community
  • Run programmes that bring the community together and support members’ requests and initiatives for events.

Marketing

  • Keep abreast of local market trends, commercial opportunities and build relationships with stake holders such as commercial brokers, businesses and partners
  • Support the marketing team in creating content and engaging with TWC’s community.  

Team Builder & Mentor

  • Recruit, induct, train, inspire and lead a high performing team that can grow with the business
  • Lead by example to create a strong culture and attitude of community and excellent customer service throughout the team
  • Build an enjoyable and productive workplace for your team and members
  • Communicate your business plan and set clear objectives for the team to achieve their personal as well as the company’s business goals.
Requirements

We are looking for someone with a minimum of 7 years experience in the hospitality industry, membership club, events or related industries. You will need to:

  • Have customer service / community management experience
  • Have an entrepreneurial spirit and be passionate about connecting people, with excellent interpersonal skill
  • Be social and passionate, with a hands-on personality and approach
  • Be performance driven to achieve sales, retention and growth goals
  • Have experience and responsibility in managing a P&L
  • Have a proven track record in achieving operational excellence, with an eye for detail
  • Be experienced in working with a range of clients from Startups to SME’s and MNC’s
  • Be experienced in managing strategic relationships with partners & third party vendors
  • Enjoy being a mentor, building, training and leading a team of 3 or more people
  • Have an excellent standard of written and spoken English

 

To apply, please send your resume and cover letter to  [email protected] with the subject: Application for General Manager.

Head of Finance

We are looking for an experienced Head of Finance who can provide financial oversight, budgeting and guidance to our growing portfolio of sites. Must possess a passion for process, structure and a keen eye for detail. Experience with real-estate modeling a plus. Reporting directly to the CEO, this role will demand a solutions-oriented individual who is looking for an opportunity to grow professionally and to play an instrumental role in a new and rapidly growing organization. A proven track record managing operational finance and leading a team are key. The ideal candidate will be passionate about the important role that finance and accounting play in business success and will enjoy being part of a dynamic team.

Responsibilities

Your main responsibilities will include:

  • Design, implementation, and monitoring of financial systems and controls
  • Ensure business operations are running smoothly and without error
  • Assist CEO with financial oversight, new site analysis, budget management and budget variance reporting
  • Manage team workflow and output
  • Serve as both a player and coach to the finance team
  • Investor relations Preparation and presentation of finances to CEO on a monthly basis and Board of Directors quarterly Cash management
  • Audit appointment and management
Requirements

We are looking for someone with a minimum of 8 years working experience in an accounting firm or in-house finance role, along with the following.

  • Degree in Accountancy or related field
  • ACCA or equivalent qualifications
  • Demonstrated record of successfully leading a high performing team
  • Ability to embrace a start-up, fast moving culture
  • Successful fund-raising experience
  • Bonus: Real estate experience

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Head of Finance

Internships

Full and Part Time Intern Positions available across marketing, community, design, and events.

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Internship.

Operations Manager

As Operations Manager you are the right hand to the Chief Operating Officer, responsible for driving the success of all operational support for TWC’s brand, products, services and team across multiple sites.

Responsibilities

Main job responsibilities include:

Operations

  • Assist in developing, implementing and training the company’s operational excellence programme.
  • Work with the Community and Facilities Team to set and provide excellent operating procedures, company standards and service execution centred on enhancing TWC’s brand, products and services to meet member needs and business goals.
  • Create an unequalled user experience definitive of the TWC brand, with a highly customer-oriented approach and improving site membership sales, growth and member retention to maximize revenue opportunities across TWC products and services.

Process Management & Business Analytics 

  • Audit key business processes and systems on an ongoing basis to identify and advise on opportunities to optimize and improve operating processes, increase revenue and reduce operational expenses.
  • Assist with monthly business reporting and performance analytics.

Community Management & Growth 

  • Assist with building and supporting a cohesive and collaborative community of members, being aware of their needs to facilitate new connections and business opportunities.
  • Focus on meeting customer satisfaction goals and maintain and develop existing customer relationships.

Trainer & Mentor

  • Assist in the development and lead the operations training programme to support community team members to onboard quickly as well as develop their operational skills and knowledge.
  • Lead by example to create a strong culture and attitude of community and excellent customer service throughout the team.
  • Build an enjoyable and productive workplace for the TWC team and members.

Site Facilities & Services

  • Work with the COO to explore and implement new site services, concepts and programmes (e.g. F&B or health and wellness partners and offerings), that distinguish and diversify TWC’s services in line with its mission, vision and quality.

P&L

  • Work closely with the COO to maintain budgets, deadlines, and a healthy P&L across sites.
Requirements

We are looking for someone with a minimum of 5 years experience in the hospitality industry, membership club, events or related industries. You will need to:

  • Have a proven track record in achieving operational excellence, with an eye for detail
  • Have customer service / community management experience
  • Have an entrepreneurial spirit and be passionate about connecting people, with excellent interpersonal skill
  • Have experience in opening new business units, such as commercial properties, hotels, restaurants etc.
  • Be social and passionate, with a hands-on personality and approach
  • Be performance driven to achieve sales, retention and growth goals
  • Have a general understanding of P&L management
  • Be experienced in working with a range of clients from Startups to SME’s and MNC’s
  • Be experienced in managing strategic relationships with partners & third party vendors
  • Enjoy being a team leader and mentor that inspires others to be their best
  • Have an excellent standard of written and spoken English
  • General knowledge of IT systems and infrastructure is a plus

To apply, please send your resume and cover letter to  [email protected] with the subject: Application for Operations Manager

Product Manager

As Product Manager you will be responsible for all the technology components and systems that deliver an unparalleled customer experience for our members. You will be working with business stakeholders across marketing, operations and IT to implement solutions which will entail development of mobile and web apps as well as integration between infrastructure systems including door access systems, wifi management and print services.

Responsibilities

Your main responsibilities will include:

Management and documentation of Business Requirements

  • Drive the delivery of technology initiatives for the Business to enhance value to members and improve operational efficiencies
  • Define optimal Customer / User experiences through technology based on user journeys and stakeholder requirements
  • Collaborate with business stakeholders and other internal teams to clearly document system requirements and define logical priorities
  • Develop documentation and presentations to regularly communicate the technology roadmap and status to department heads and operations teams
  • Put in place mechanisms to provide KPI reports across the entire business to analyse app and platform usage, member lifecycles, sales reports, digital marketing, etc.   

Management of development team and vendor deliveries

  • Create RFPs for new development initiatives when third party vendors are needed
  • Ensure the successful and timely delivery of technology initiatives including mobile apps, platform rollouts, custom app developments
  • Hire a team of developers and analysts to define system integration points and workflows to deliver on requirements
  • Source, select and manage third party (SI companies, IT vendors, App developers, etc.) negotiations and relationships
  • Lead, inspire and motivate the development team to deliver and innovate new ideas and applications
  • Be responsible for the design, usability, quality and delivery of the technology initiatives and its end to end features
  • Act as the product evangelist for all platform initiatives
  • Define and manage development and infrastructure budgets for new projects and ongoing opex
Requirements

We are looking for someone with a minimum of 7 years experience in a Product management or Business analyst role. He/she will need:

  • A degree in Computer Science, Engineering or related field
  • 7+ Years prior experience in Product management, UX, UI for Business or Consumer facing applications
  • Experience in documenting system requirements, workflows, logic for software platforms / development projects
  • Experience working with and managing stakeholders with differing requirements
  • Previous delivery of software systems and platforms for large corporations
  • Demonstrated ability to solve problems and translate customer needs into business and product requirements
  • Ability to work effectively across internal and external organizations
  • Strong attention to detail that drives the big picture
  • Exemplary communication and presentation skills
  • Comfortable with entrepreneurial environments
  • Consulting experience a bonus

To apply, please send your resume and cover letter to  [email protected] with the subject: Application for Product Manager.

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