Careers

Help us define the future of the workplace. Join The Working Capitol team and experience life as a member of a fast-moving, fast-growing startup that puts employee well-being at the core of its values.
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Marketing Manager

We are looking for a Marketing Manager to join us.

As the senior marketing team member you will serve as part of TWC’s core team. You will be responsible for setting and driving the marketing strategy for the brand; cultivating thought leadership, establishing systems that track and measure marketing success, creating a framework for partners, managing content and relevant events. You will work closely with other functions, being on-the-ground, setting up new systems and programmes, and nurturing them from the ground up.

main job responsibilities include:

Building Brand, Influence, and Network

  • Develop thought leadership programmes and events that advance The Working Capitol’s standing in the market and amongst key networks and stakeholders
  • Create and nurture collaborative, mutually beneficial partnerships that help The Working Capitol achieve its short- and long-term goals
  • Work closely with The Working Capitol leadership team to set priorities that advance the marketing agenda
  • Spot opportunities for new kinds of storytelling and outreach opportunities relating to coworking and the future of work, drawing from The Working Capitol’s own communities and macro trends from the world at large
  • Be an advocate for and steward of The Working Capitol brand responsible for developing and aligning messaging on a variety of channels and platforms
  • Grow and maximize The Working Capitol’s online presence in the markets in which it operates, not limited to social media outreach initiatives
  • Nurture and maintain media relationships that bring tangible benefit to The Working Capitol and its network
  • Identify and build alliances with key industry groups and influencers

Creating a mutually beneficial loop between sales and marketing

  • Allocate resources, evaluate impact, and have primary accountability for marketing efforts as relates to both brand building and sales numbers
  • Develop metrics to measure marketing efforts as they relate to sales, when relevant
  • Have a constant and deep understanding of the state of the business, and advise on marketing topics where necessary
  • Work with internal stakeholders to ensure smooth execution of campaigns, process flow and system enhancements

Network building

  • Initiate and lead alliances with relevant industry groups, key opinion formers, key forums and other stakeholder groups
  • Foster relationships with relevant local freelancers, partners and agencies to extend our marketing capacity and capabilities

Developing relevant systems

  • Produce, manage, and develop a system and a suite of online and print marketing tools and materials where needed
  • Manage marketing budget and evaluate results for campaigns initiated by the marketing team
the ideal candidate for this role

We are looking for someone who has 4 to 8 years’ experience in a marketing or brand communication consulting or in-house role. He/she will need to:

  • Paint a long-term vision for the brand while nimbly responding to the day-to-day needs of a fast-paced, high-growth business.
  • Have a prototyping mindset in setting up new initiatives. Be comfortable designing experiments, evaluating outcomes, and putting the learnings into practice.
  • Have a deep understanding of the way marketing and sales play together, and the capabilities to design campaigns that serve the brand, sales figures, and very often both aspects of the business.
  • Be performance and data-driven.
  • Be able to create and evolve a brand voice, and communicate its principles across team members working on external communications.
  • Enjoy serving as a mentor and coach, and sees the development of more junior colleagues as a core personal professional value.
  • Be able to work independently, take initiative and be hands-on.
About The Working Capitol

The Working Capitol is Singapore’s most vibrant and diverse coworking space. It offers a range of workspace solutions, community programmes, and professional and lifestyle events aimed at inspiring growth and well-being for the networks it creates and helps sustain. The Working Capitol currently operates its first site out of a refurbished 1920’s biscuit factory in the heart of Singapore’s Chinatown, with a community of members comprising of solo-preneurs as well as some of the hottest tech unicorns.

Named one of the top coworking spaces in Asia by Forbes, The Working Capitol is deeply ingrained in the neighbourhoods in which it operates. An expansion of its Keong Saik campus will be opening towards the end of 2018, offering a greater array of services to its community.

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Marketing Manager

Operations Manager

We are looking for an Operations Manager to join us.

To drive and create a memorable experience for our members through every touchpoint of the membership journey – across all digital, physical and human interactions.

As Operations Manager, you will report to the General Manager, leading the charge on operational excellence and the community experience across our site. Adopting a human-centric lense to our Member Journey you will critique and iterate each and every touchpoint to ensure a seamless and exciting experience for our members.

main job responsibilities include

Operations, Process Management & Budgets

  • Map out the Member Journey, highlighting every touch point, the stakeholders involved and supporting systems
  • Audit key business processes on an ongoing basis to identify and advise on opportunities to optimize, improve operating processes and reduce inefficiencies
  • Recommend opportunities to reduce operational expenses and increase revenue
  • Develop and implement new and improved processes centered on enhancing our offering and brand experience
  • Collaborate closely with other functions, including IT, Marketing, Facilities and Events to align on site management and operational processes
  • Ensure consistency in processes and offerings across sites
  • Support in the launch and roll-out of new site openings, ensure quality assurance across all operations
  • Improve management reporting, information flow and management, business process and organizational planning within the customer service team
  • Define and manage your operational budget and support with monthly business reporting and performance analytics; work closely with the GM to maintain a healthy P&L across sites
  • Work closely with GM to track and optimise expenses

Hospitality & Community Experience

  • Create an unequalled user experience definitive of the TWC brand, with a highly people-centered approach
  • Build and support a cohesive and collaborative community of members, being aware of their needs to facilitate new connections and business opportunities
  • Identify opportunities to delight our members; focus on member retention, meeting customer satisfaction goals and maintain existing member relationships
  • Develop a Community Experience system to track and support community events and programmes across sites; ensure consistency in delivery from the Community teams
  • Build a calendar of events; capture key dates and identify site specific opportunities
  • Contribute to internal and external community events for members to drive participation and community spirit
  • Work closely with the Sales team to identify specific communities to target that will add to our ecosystem of members
  • Identify partnership opportunities for Marketing & Events
  • Identify opportunities for programmes that will enhance our members’ experience and drive additional revenue (ie. health & wellness)

Training & Mentorship

  • Lead the Operations training programme to support Community team members to excel in all processes and develop on their skills & knowledge around our products and services
  • Develop training material that will assist in the smooth roll-out of new sites and onboarding of new team members
  • Lead by example to create a strong culture, sense of community and excellent customer service throughout the team
  • Make sound judgements in the interest of the business, train the Community teams to think as business owners
  • Build an enjoyable and productive workplace for the TWC team and members
the ideal candidate for this role

We are looking for someone with a minimum of 5 years experience in hospitality, property management or closely related industries with a strong operational focus. In addition, you:

  • Have a proven track record in achieving operational excellence, with an eye for detail
  • Have customer service/community management experience
  • Have an entrepreneurial spirit and are passionate about connecting people, with excellent interpersonal skill
  • Have experience in opening new business units, such as commercial properties, hotels, restaurants etc.
  • Are social and passionate, with a hands-on personality and approachable
  • Are performance driven to achieve sales, retention and growth goals
  • Have an understanding of P&L management in order to optimize budgets
  • Think two steps ahead, are resourceful and solutions-driven
  • Have experience working with a range of clients from Startups to SME’s and MNC’s
  • Enjoy being a team leader and mentor that inspires others to be their best
  • Have an excellent standard of written and spoken English
  • Have a general knowledge and interest in new IT systems and infrastructure

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Operations Manager

Sales Executive

We are looking for a Sales Executive to join us.

As part of The Working Capitol’s Relationships team, your main responsibility will be to drive sales and occupancy rates for the business. You will help to cultivate the sales strategy that distinguishes our brand, establish systems that track and measure revenue and occupancy success, and be responsible for creating and enhancing the members portfolio that will differentiate The Working Capitol.

your main job responsibilities include

Creating and maintaining high occupancy levels

  • Working closely with the Relationship Manager to provide administrative support
  • Working in line with the organization’s aims and objectives to achieve and maintain targets
  • Analyze data and follow up with members on their renewals, overdue rental payments, and any concerns or issues raised by members
  • Support in different areas of the member’s journey, from creating accounts and access cards to sending member announcements.
  • Conduct site walk throughs for all guests to introduce TWC and every interactive touchpoint.
  • Work with the Community Team to manage the move-in and move-out of members from Workdesks and Workspaces, ensuring spaces are setup and reinstated.

Maintaining a database of members

  • Developing the relevant knowledge and understanding to draft proposals and tenancy agreements
  • Able to find and follow up on new leads to constantly refresh available units/spaces within The Working Capitol.
  • Carrying out background research and present findings
  • Being involved in decision making processes that identify the right members profiles that are aligned to The Working Capitol’s brand

Network building

  • Initiate and lead alliances with relevant industry groups, key opinion formers, key forums and other stakeholder groups
  • Foster relationships with relevant local freelancers, partners and agencies to extend our marketing capacity and capabilities
  • Work with the Community Team
the ideal candidate for this role

We are looking for someone with at least 2 to 3 years experience in sales, business development, relationship management or related fields. He/she will need to:

  • Have an excellent customer service experience and or relevant sales experience
  • Have an entrepreneurial spirit and be passionate about connecting people, with excellent interpersonal skill
  • Be social and passionate, with a hands-on personality and approach
  • Be performance driven to achieve goals
  • Have an interest in the startup ecosystem
  • Have experience working in a team environment
  • Be proficient in computer and software skills
  • Have an excellent standard of written and spoken English

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Sales Executive

Community Executive

We are looking for a Community Executive to join us.

As Community Executive you are responsible for supporting TWC’s community of members, partners and clients through the day to day management, operations and commercial success of your TWC site. People are the heart and soul of our space and services. Together with your team you will create and deliver the experiences, programmes and services that serve and connect our members and community. You will be a catalyst to creating a vibrant and enjoyable work environment, as well as bring people, ideas and businesses together in the space.

your main job responsibilities will include

As TWC’s Community Executive you will be essential in the brand’s first impression and integral to members’ and guests’ experience within our space. Your primary responsibilities will include:

Operations Ninja

  • Be the first and last point of contact for The Working Capitol
  • Cover the reception desk during business hours
  • Greet walk-ins, event attendees and check-in any guests
  • Work with the Facilities and IT Team to set and provide excellent operating procedures, company standards and service execution to meet member needs and business goals
  • Support in different areas of the member’s journey, from creating accounts and access cards to sending member announcements
  • Receive and sort mail and deliveries
  • Support in the inventory management of site supplies, including stationery and 
member tools
  • Support the member onboarding and move out process, setup accounts for new members, onboard them onto our systems, prepare welcome packets
  • Collaborate cross-functionally, ensuring all stakeholders are informed and adhere to processes

Member Liaison

  • Being the point of contact for all existing and prospective members
  • Assisting to their queries with a high standard of customer service, representative of the TWC brand
  • Be active on TWC Circle, encourage members to build their profiles on the TWC Member Portal
  • Understand members’ businesses to facilitate with introductions to other members, partners and services that will support their business needs
  • Amplify the communication of events to members and guests; support in the creation of marketing content.

Space Management

  • Ensuring the TWC experience is reflected in every interactive touchpoint
  • Conduct site walk-throughs to ensure that facilities standards are maintained – from meeting room set up, to site cleanliness, to making sure our pantry is fully equipped
  • Manage the move-in and move-out of members from Workdesks and Workspaces, ensuring spaces are setup and reinstated
the ideal candidate for this role

We are looking for someone with at least 2 years experience in the hospitality industry, membership club, events or related industries. He/she will need to:

  • Have an excellent customer service experience
  • Have an entrepreneurial spirit and be passionate about connecting people
  • Be social and passionate, with a hands-on personality and excellent interpersonal skills
  • Have an interest in the startup ecosystem
  • Have experience working in a team environment
  • Be proficient in computer and software skills
  • Have an excellent standard of written and spoken English

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Community Executive

Internships

Full and Part Time Intern Positions available across marketing, community, design, and events.


To apply, please send your resume and cover letter to [email protected] with the subject: Application for Internship

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