Help us define the future of the workplace. Join The Working Capitol team and experience life as a member of a fast-moving, fast-growing startup that puts employee well-being at the core of its values.
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Full and Part Time Intern Positions available across marketing, community, design, and events.

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Internship

Community Lead

We are looking for a Community Lead to join us:

Our community are at the core of what we do and our Community teams are integral to creating the optimal experience for our members, partners and guests.

In this role you will be reporting to The Working Capitol’s Operations Manager and will have the responsibility of owning and managing the member experience, encouraging engagement and forging relationships within our community. As Community Lead you will be the first point of contact for members and guests.

On a typical day:

You will be the catalyst to creating a vibrant and collaborative environment; a place where people can do their best work. Your responsibilities will include being:

Main Job Responsibilities Include:

A Business Owner

  • Contribute to the business’ reporting needs, working closely with your manager to provide the necessary data
  • Deliver on KPIs for you and your team
  • Support the Sales team and work towards reaching 100% member occupancy
  • Conduct tours when needed and maintain the sales flow and processes
  • Understand the needs of your members to accommodate their growth and minimize churn

A Community Connector

  • Build, foster and support a cohesive and collaborative community of members, being aware of their needs to facilitate new connections and business opportunities
  • Run initiatives to encourage the sharing of professional knowledge and resources;
  • be the bridge between the larger ecosystem and our community
  • Run programmes that bring the community together and support members’ requests and initiatives for events.
  • Focus on meeting customer satisfaction goals, maintain and develop existing customer relationships.
  • Amplify the communication of events to members and guests; support in the creation of marketing content
  • Engage in the larger startup community by attending events and networking

An Operations Ninja

  • Manage all Front Desk operations and be the first point of contact for members & guests
  • Be responsible for attending to day to day operations and delivering great customer service experiences
  • Ensure the TWC experience is reflected in every interactive touch-point
  • Identify opportunities to optimize both space and member operations, liaise closely with the Operations Manager on existing processes and opportunities for improvement
  • Work closely with the Facilities and IT Team to maintain excellent operating procedures, company standards and service execution
  • Support on all member queries, resolve issues and complaints
  • Liaise with vendors if needed
  • Ensure that TWC’s house rules are clearly explained to members and policies are adhered to
  • Ensure member on-boarding and off-boarding is smoothly executed
  • Optimize members’ experience in the space, ensuring operations are seamless

A Leader

  • Lead by example to create a strong culture, attitude of community and excellent customer service throughout the team
  • Build an enjoyable and productive workplace for your team and members
The ideal candidate for this role:
  • You have at least 4 years of experience in the hospitality industry, customer service or membership sales
  • You have experience in facilities management and/or office management
  • You have experience dealing with organisations of all sizes
  • You are excited about building communities and have a keen interest in the startup ecosystem
  • You are hands on and eager to contribute to a growing business
  • You love connecting people and have excellent interpersonal skills; must have strong verbal and written communication skills
  • You have previous leadership experience
  • You think of people first; you are open in your communication and consistent in your delivery, building trust in your team and customers
  • You are tech savvy; have the ability to learn and apply new systems and processes

To apply, please send your resume and cover letter to [email protected] with the subject: Application for Community Lead

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