As a Head of Projects & Operations at The Working Capitol & Triple P Group, you will play a pivotal role in maintaining, shaping and growing our management portfolio and physical assets. You will lead a team dedicated to service, facilities, operations and retention – adding value and maintaining high standards and SOPs. At Triple P Group, we believe every team member is a neighbourhood builder, ready to take ownership and make impactful contributions.

Key Responsibilities

Strategic Leadership:

• Define and drive the overarching strategy for project management and business operations across the organization’s property portfolio.

• Lead the development and implementation of long-term plans for improvement, refurbishment, and renovation projects that align with business goals and growth objectives.

• Establish and enforce best practices, frameworks, and standards for project and operational excellence.

• Provide visionary leadership, ensuring teams are aligned with organizational priorities and tenants' evolving needs.

Project Management Execution and Oversight:

• Oversee and execute on all improvement, refurbishment, and renovation projects across properties, ensuring delivery within scope, on time, and on budget.

• Manage high-stakes projects, including large-scale renovations and strategic expansions, serving as a key decision-maker.

• Lead the creation of project plans, allocating resources, and resolving escalated issues to mitigate risks.

• Monitor and evaluate project outcomes, ensuring alignment with organizational standards and objectives.

• Drive innovation by leveraging new technologies and methodologies to enhance project delivery and property performance.

Operational Excellence:

• Oversee and execute on daily business operations for all properties, ensuring a seamless and efficient tenant experience.

• Lead the optimization of property management services, systems, and workflows to achieve operational excellence.

• Guide vendor management strategy, including contract negotiations, performance reviews, and quality assurance processes.

• Implement robust procurement strategies to ensure the acquisition of high-quality goods and services at optimal costs.

• Collaborate with cross-functional teams to identify opportunities for operational improvements and ensure alignment with tenant and organizational needs.

Financial Management & Accountability:

• Set and oversee budgets for operational expenses and capital expenditures, ensuring fiscal discipline across all projects and operations.

• Monitor financial performance against budget forecasts and industry benchmarks, implementing corrective actions where needed.

• Partner with the finance team to establish streamlined processes for managing invoices, purchase orders, and service contracts.

• Develop and monitor key financial and operational metrics to drive data- informed decision-making.

• Oversee and maintain internal organizational systems and ensure proper documentation is adequately stored for all projects.

Stakeholder Engagement & Communication:

• Serve as the primary liaison between senior leadership, tenants, and key stakeholders for all operational and project matters.

• Maintain strong relationships with contractors, architects, and service providers to ensure seamless collaboration.

• Collaborate with sales, marketing, and community teams to enhance tenant satisfaction and property occupancy.

• Provide regular updates to the executive team on the status of projects, operational performance, and strategic initiatives.

Risk Management & Compliance:

• Identify and mitigate risks across all projects and operations, ensuring compliance with safety, legal, and regulatory requirements.

• Establish and enforce policies and procedures to uphold high standards of safety and quality.

• Conduct periodic reviews and audits of operational processes to ensure alignment with industry best practices.

You will excel in this role if:

• Ideally, You have 5-8 years of experience heading up Operations & Facilities Management, with knowledge in hard and soft services.

• You have a degree in real-estate, engineering-related, or business-related discipline. (preferred)

• You have experience in Project Management of office fit-outs

• You have experience managing budgets and tracking costs, with demonstrated business planning, writing reports and recommendations.

• You put people first and focus on providing service excellence, striving to exceed member expectations.

• You are pro-active and hands-on; you have a decisive and self-starting mindset, can work under pressure and are driven to find solutions

• You collaborate well across teams; you express yourself clearly, share relevant information and are open to ideas.

• You have a keen eye for detail.

As a Graphic Designer at The Working Capitol & Triple P Group, you will play a pivotal role in shaping and elevating our brands. You will be the creative driver behind branding initiatives, collaborating closely with the Head of Marketing to conceptualize and implement projects across our portfolio of properties. Your work will not only establish and evolve brand identities but also ensure our marketing resonates effectively across all channels.

While the primary focus is on design, this team centric-role also involves contributing to wider marketing efforts, including photography shoots and project management. At Triple P Group, we believe every team member is a neighbourhood builder, ready to take ownership and make impactful contributions.

Job Description

Graphic Design (60%)

• Brainchild for all designing and creative works for Triple P’s business portfolio and The Working Capitol.

• Serve as the brand custodian for Triple P and The Working Capitol brand identity, ensuring consistent identity and tone of voice for both brands.

• Drive brand visibility from online and offline channels, not limited to facade branding works.

• Curate assets for new projects which may include facade designing, interior branding and mood board proposals, enhancing TWC and member’s branding.

• Develop engaging visuals that tell the story of our heritage properties across various mediums.

• Design works includes member’s projects which includes signage curation and branding support, varies on project basis.

• Curate community event posters and ensure brand is aligned across all marketing collaterals.

• Oversee the entire design process, from concept to installation, liaising with contractors to ensure smooth execution.

• Familiar with Adobe Suites and Canva platform.

Social Media (30%)

• Manage the visual content for all social media platforms across both Triple P’s and The Working Capitol’s business portfolios.

• Drive the creation of social media assets, from concept through to post-production, ensuring they align with brand pillars and target diverse audiences.

• Produce a range of creative content, including static images and video, optimized for different platforms.

Project Related Tasks and Others (10%)

• Capability to support the Head of Marketing in executing special projects under Triple P Group.

• Coordinate photoshoots for office spaces, networking events, and any as deemed required.

• Demonstrate strong organizational and project management skills, with an ability to handle multiple tasks simultaneously.

Requirements:

• Bachelor's degree in Marketing, Graphic Design, Communications, or a related field is preferred.

• Proficiency with Adobe Creative Suite, including Illustrator, Photoshop, and Lightroom is essential.

• Previous experience in a similar role, demonstrating an ability to effectively manage and execute graphic design projects.

• A strong command of verbal and written English.

• Excellent communication and collaboration skills.

• Strong creative thinking and problem-solving skills.

• Ability to manage multiple projects simultaneously while maintaining attention to detail.

• A proactive, can-do attitude with a willingness to learn and adapt to new tools and technologies.

As a HR Admin, you will be hitting the ground running and support our office to help us grow our most value asset, our team. If you’re organized, care about people, and are a great communicator, then we’d love to talk to you! Are you ready to join us and become a neighbourhood and community champion?

How You’ll Make An Immediate Impact

• You’ll be helping to grow a business that provides heritage spaces to best-in-class brands and companies impacting local, regional and global markets across all sectors

• Speaking of impact, you’ll have a huge opportunity to positively impact your colleagues by shaping their experience in our organization

• You’ll get to engage with a multi-cultural team with best-in-class policies, employee sharing programme (our version of ESOP), generous benefits like mental health and birthday leave

• You’ll get to work cross-functionally in a fast-paced environment filled with high-calibre talent

Role Responsibilities

• A key member of the team, reporting to the Head of ESG

• Leading People-related Admin and Operations (inc. payroll, leave management, work permits, employee lifecycle, HR helpdesk, etc)

• Evaluating hiring needs and filling it by growing existing people and hiring externally when needed

• Financial budgeting ownership for people-related costs

• Lead the development and implementation of employee engagement plans and drive increased employee engagement and satisfaction

• Stay abreast of relevant employment legislation, ensuring that policies and practices remain up-to-date, compliant and best-in-class

• Lead Talent Acquisition, engaging in recruitment activities through participating in screening, interviews and overseeing the onboarding process

• Act as the escalation point for employee relations issues, ensuring cases are dealt with promptly and in line with company policy and relevant employment law.

• Spearhead admin and documentation for team review process

Key metrics/measures of success

• Goals & KPIs

• Attrition rate

• Hiring timeline and vacancy duration

What We’re Looking For

• Proven experience in a fast-paced environment

• Excellent verbal and written communication skills

• You enjoy taking the initiative and don’t shy away from challenging situations

• Experience in hiring a dynamic team of motivated professionals

• High EQ. You’re good with people, and put them at ease

• Highly motivated team player who enjoys collaborating with others

What We Can Offer You

• Challenging work in a fun and collaborative environment

• Flexible work culture

• An opportunity to make a difference in a value-driven (and profitable) company